Question 1

Does my dog need to pass a temperament test?

Accepted Answer

Yes. All dogs must complete a temperament evaluation prior to joining daycare or boarding to ensure they are a good fit for our play groups.

Question 2

Are vaccines required?

Accepted Answer

Yes. Dogs and cats must be up to date on required vaccinations unless medically exempt due to allergies or immune conditions.

Question 3

Can I bring my pet’s food?

Accepted Answer

Absolutely. We encourage owners to provide their own food, clearly labeled by meal. We also offer Hill’s Science Diet for an additional fee.

Question 4

Do you administer medication?

Accepted Answer

Yes. We administer oral and topical medications at no extra charge, provided they are clearly labeled with instructions.

Question 5

Can I watch my pet during boarding or daycare?

Accepted Answer

Yes. Boarding and daycare customers have access to our live webcam system via the Play Cam portal.

Question 6

What happens if I’m late for pickup?

Accepted Answer

A late pickup fee of $10 per 15 minutes applies after closing time, subject to availability.

Question 7

Are cats kept separate from dogs?

Accepted Answer

Yes. Cats are housed in a separate, quiet area away from dogs.

Question 8

Do you groom cats?

Accepted Answer

Yes, cat grooming is available with trained staff.

Question 9

Do you accept aggressive dogs?

Accepted Answer

Dogs with behavioral challenges may be accommodated depending on temperament and safety considerations. All dogs are evaluated individually.

Question 10

Are prepaid packages refundable?

Accepted Answer

Prepaid daycare and boarding packages are non-refundable, but unused balances can be applied toward other services or retail.

Question 11

Can I tour the facility?

Accepted Answer

Yes, tours are welcome. Please contact us to schedule.

FAQ

Hours of Operation